Harvey Public Library District Patron Survey

Section 1: Please check one answer for each of the following:
* 1. Do you have a library card?
* 2. On average, how often do you visit the library?
* 3. How would you rate each of the following library services?
ExcellentGoodFairPoorDon't Know
Customer Service
Collection (books, DVD'S, music, newspaper, etc.)
Programs (classes, storytimes, etc.)
Online Services (websites, catalog, databases, etc.)
ILL (Inter-Library Loan)
Library Policies
Computers and Printers
Internet Access
Hours of Operation
Free Public WI-FI
* 4. How Important is each of the following library services to you?
Very ImportantImportantSomewhat ImportantNot ImportantDon't Know
Borrowing materials
Computers and printers
Help using computers, printers, etc.
Study rooms/reading area
Community meeting rooms
Internet access
Inter-library loan
Online services
Newspapers and magazines
Homebound services
Scanning and Faxing
Overall, how important is the library to you and your family?
* 5. How do you typically find out about library programs?
Section 2: We value your opinions. Please answer the following questions:
* 6. What do you value most about the library?
* 7. How could the library or its services be improved, if at all?
* 8. How does the library benefit you or the community?
* 9. What programs/activities would you participate in?
* 10. If a program/activity had a fee associated, would you participate?
Section 3: Please tell us about yourself so that we may better serve you.
* 11. How old are you?
* 12. What gender best describes you?
* 13. What is your preferred language?
* 14. Full Name: